Frequently Asked Questions

You may request cancellation before preparation begins. We recommend contacting YUANCHARM within 24 hours of placing your order. Once crafting preparation, special handling, customization, or international shipping begins, cancellation is no longer available. Orders that have shipped cannot be canceled.

PayPal is the current payment method listed by YUANCHARM. Where enabled and eligible, card payments may be completed through PayPal-hosted fields. Available methods are shown at checkout, and YUANCHARM does not store complete card numbers.

Prices and final payment are currently processed in USD. Other currency displays are approximate; your bank or payment provider may apply its own exchange rate or fee.

A discount code only applies when checkout accepts it and reflects the adjusted total. Codes may have eligibility, expiry, minimum-order, or other conditions; entering a code alone does not guarantee that it applies. Unless an offer says otherwise, discounts cannot be applied retroactively, exchanged for cash, or combined.

Use My Account to sign in and view eligible order details. Tracking information becomes available after dispatch. If you checked out as a guest or need help locating an order, email [email protected] with the order number when available.

Estimated delivery is approximately 7-15 days after order confirmation. This estimate includes crafting preparation, quality and detailed checks, signature gift packaging, and international delivery. Delays may arise from preparation, the carrier, customs, weather, incorrect information, or circumstances outside our control.

Your first order receives complimentary DDP shipping with no minimum. After the first order, orders over $77 USD ship free. Orders below $77 USD have a $7.99 USD standard shipping fee.

DDP means Delivered Duty Paid. Customs clearance, applicable import duties, and duty handling are arranged during delivery, so customers should not need to pay additional import, customs, or delivery fees upon arrival.

Before dispatch, the order moves through crafting preparation, quality inspection, detailed checking, signature gift packaging, and international shipping arrangement. This preparation is part of the estimated delivery window.

Tracking information is provided once your order has been shipped.

Return requests are accepted within 30 days after delivery. Items must be unworn, unused, undamaged, in original packaging, and in a condition suitable for resale.

Contact YUANCHARM before returning any item. After approval, we will provide return instructions. Returns sent without prior approval may not be accepted.

For a non-defective return, return shipping costs are the customer's responsibility. Original shipping fees are generally non-refundable unless the issue was caused by YUANCHARM.

For transport damage, incorrect items, items that clearly differ from the order, or obvious quality issues, contact YUANCHARM within 7 days after delivery. Include your order number, clear product photos, a description of the issue, and video evidence when necessary. Depending on the case, YUANCHARM may offer a replacement, refund, partial refund, or another appropriate solution.

Approved refunds are processed through the original payment method within 5-7 business days. The actual arrival time depends on the payment provider and may take longer after processing.

In certain cases, YUANCHARM may offer a replacement, partial refund, or refund without requiring a return. The appropriate solution depends on the product issue, shipping cost, and customer circumstances.

Natural stones may contain unique inclusions, textures, slight color variations, or natural markings. These characteristics are part of the stone's authenticity and are not considered defects.

Yes. In the cart, mark the order as a gift for someone else before checkout. This setting is available for a product or order that you are preparing for another person.

Yes. After selecting gift giving in the cart, you can add a short personal note for the recipient. The current note field accepts up to 240 characters.

Review the gift setting and note in the cart, then check the final checkout and order confirmation before placing the order. If something needs changing, contact YUANCHARM quickly, before preparation begins.

YUANCHARM begins with YUAN (緣), the idea of a meaningful meeting or connection, and turns that feeling into pieces for everyday life. We select natural stones and other materials for their color, texture, and character, then make jewelry that can become a small personal reminder or charm.

Each piece is prepared and checked with attention to its materials, proportions, finish, and final presentation. For bracelets, that includes reviewing bead order, cord tension, stone character, and the fit option before the order is packed.

No. Intention is a way to browse and choose a personal reminder, not a promise or a prediction. YUANCHARM jewelry is not intended to diagnose, treat, cure, or prevent any medical condition, and it is not a substitute for professional advice.

YUAN FATE is a reflective instrument for asking questions and noticing patterns in your own life. It is not a verdict, prediction, diagnosis, or substitute for your own judgment and professional advice.

YUAN TOGETHER is an evolving practice around flexible handmade work, thoughtful exchange, and the people who help a piece move from making to gifting. It is part of how YUANCHARM is learning to build more carefully with makers and customers.

Start with the color, texture, style, material, or personal meaning that feels relevant to you. If you are new to crystals, the Crystal Quiz offers a simple way to browse. Meaning is personal; YUANCHARM does not present it as a guaranteed effect.

Natural stone, wood, agarwood, botanical materials, metal, and cord can differ from one piece to another in color, tone, inclusions, grain, texture, polish, knots, and other markings. We describe each product as clearly as possible, and these material differences are part of its character rather than automatic defects.

Wipe it gently with a soft cloth and store it in a dry place or soft pouch when not in use. Avoid prolonged exposure to water, perfume, cosmetics, harsh chemicals, direct heat, and prolonged direct sunlight. Always follow any care guidance shown on the specific product page.

We recommend removing jewelry before showering, swimming, sleeping, or intense exercise. Water, sweat, friction, cosmetics, and heat can affect natural materials, cord, finishes, or fit over time.

Measure your wrist snugly without adding allowance. Choose the wrist-size or fit option closest to that measurement. If you are between sizes, choose the larger size for a more relaxed fit. The size guide on the product page is the most accurate place to check a specific design.

Wrist size or fit describes how a bracelet is meant to sit on your wrist. Bead size describes the scale of the beads and the visual presence of the design. Choose only the wrist-size or fit option shown for the product. A displayed bead size is not an additional paid selection unless the product page or checkout expressly says otherwise.

Remove it before showering, swimming, sleeping, or intense exercise. Keep it away from perfume, cosmetics, prolonged water, and direct heat. Store it in a dry place or soft pouch, and gently wipe it with a soft cloth when needed.

Every natural material forms or finishes differently, so color, texture, grain, inclusions, and surface character may vary from the product photos. Screen settings and lighting can also affect how a piece appears. These differences are expected and are part of the character of a natural material.